The St. Norbert College community recently honored Laura Nikolay, the Kress Inn manager for the past 19 years, with the 2022 Exceptional Service Award.
The Exceptional Service Award is given annually to a staff employee (hourly or salaried) for service above and beyond normal work expectations. Nominations are submitted by St. Norbert College faculty and staff.
The Kress Inn serves many campus and external constituents. One colleague described the ways in which Laura leads her team in creating a welcoming campus environment:
“She always responds promptly and goes above and beyond to assist you. We can always count on Laura to work collaboratively on issues to find the best outcome for everyone. She truly exemplifies the core values of the college.”
For the past 16 consecutive years, the Kress Inn has been recognized by Choice Hotels, winning multiple awards for Gold, Platinum, or Ring of Honor. The Kress Inn was recognized as Hotel of the Year for the Ascend Collection Hotels in 2014 and, most recently, in 2022. The exceptional service by Nikolay and her team is recognized by many.