As of July 16th, 2022, anyone in the United States can call or text 988, or use an online chat tool to access the National Suicide Prevention Lifeline. The name of the service will be changing to the 988 Suicide & Crisis Lifeline.
Planning in Wisconsin has been in process for two years, and partnerships have been established to ensure Wisconsin is ready for 988.
988 will accept calls, texts, and online chats from anyone who needs support for a suicidal, mental health, and/or substance use crisis.
People can also contact 988 if they are concerned about a loved one in crisis.
As of July 16th, 2022, the Suicide & Crisis Lifeline will be accessible through 800-273-8255 and 988.
Prior to July 16th, 2022, the 988 calling code may not be used.
Wisconsinites who use 988 will connect with Wisconsin Lifeline. Their counselors are trained to listen and support callers through their distress with a focus on de-escalation and coping skills.
Wisconsin Lifeline is not able to send an in-person response directly. A direct in-person response requires a transfer to another service and could involve law enforcement. Wisconsin Lifeline will transfer a 988 contact to a county’s crisis program if the person consents and desires more services than Wisconsin Lifeline can provide.
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